Shipping policy
Shipping Policy
Effective Date: 20/06/2026
Thank you for shopping with DIGITAL DREAMZ! We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process and ship your orders.
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1. Order Processing
- All orders are processed within [1 to 2 days] after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly longer.
Once your order has been processed, you will receive a confirmation email or SMS with your shipping details.
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2. Shipping Methods
We partner with trusted courier companies to ensure reliable delivery across India.
Available shipping options may include:
- Standard Shipping
- Express Shipping (where available)
The available shipping method will be shown during checkout based on your delivery location.
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3. Delivery Timeframes
Estimated delivery times are:
- Metro Cities: [4 to 5 Working days]
- Other Cities & Towns: [5 to 7 Working days]
- Remote Areas: [7 to 10 Working days]
Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other factors beyond our control.
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4. Shipping Charges
Shipping charges are calculated during checkout.
Example:
- Standard Shipping: [₹99]
- Free Shipping on orders above [₹999] (if applicable)
- Express Shipping: [₹149] (if available)
Any applicable shipping fees will be clearly displayed before payment.
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5. Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email or SMS
- Your tracking number
- A tracking link (if available)
You can use the tracking information to monitor your shipment's progress.
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6. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- High order volumes
- Natural disasters or other unforeseen events
- Incorrect or incomplete delivery addresses
We appreciate your patience in such situations and will do our best to keep you informed.
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7. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
- Delivery may be delayed.
- Additional shipping charges may apply for re-delivery.
- We are not responsible for orders delivered to an incorrectly provided address.
Please contact us immediately at [moulyashree421@gmail.com] if you need to update your shipping information after placing an order.
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8. Failed Delivery Attempts
If delivery cannot be completed after multiple attempts by the courier partner:
- The package may be returned to us.
- Additional shipping charges may apply to resend the order.
- Refunds, if applicable, will be processed according to our Refund Policy.
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9. International Shipping
Option 1 – If you ship internationally:
We currently ship to selected international destinations.
International customers are responsible for:
- Customs duties
- Import taxes
- Local government fees
- Any additional charges imposed by their country
Delivery timelines vary depending on the destination and customs clearance.
OR
Option 2 – If you do not ship internationally:
At this time, DIGITAL DREAMZ ships only within India. We do not currently offer international shipping.
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10. Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit:
- Contact us within [+919187595789] days of the expected delivery date.
- Email us at [moulyashree421@gmail.com] with your order number and photos (if applicable).
We will work with our courier partners to investigate and resolve the issue as quickly as possible.
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11. Contact Us
If you have any questions about shipping or your order, please contact us:
Store Name: DIGITAL DREAMZ
Email: [moulyashree421@gmail.com]
Phone: [+919187595789]
Customer Support Hours: Monday to Saturday (10 AM to 6 PM)
We're always happy to assist you and ensure your shopping experience with DIGITAL DREAMZ is smooth and enjoyable.