Refund policy
Return & Refund Policy
Effective Date: 20/06/2026
At DIGITAL DREAMZ, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.
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1. Return Eligibility
You may request a return if:
- The item is returned within [7 days] of delivery.
- The product is unused, unworn, and in its original condition.
- The product includes all original tags, accessories, manuals, and packaging.
- You provide proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these conditions.
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2. Non-Returnable Items
For hygiene, safety, or legal reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personal care and hygiene products
- Gift cards
- Downloadable digital products
- Customized or personalized products
- Perishable goods
- Products marked as "Final Sale" or "Non-Returnable"
Additional non-returnable items may be identified on the product page.
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3. How to Request a Return
To initiate a return:
1. Contact our customer support within [7 days] of receiving your order.
2. Email us at [moulyashree421@gmail.com] with:
- Your order number
- Reason for the return
- Photos of the product (if damaged, defective, or incorrect)
3. Our team will review your request and provide return instructions if your request is approved.
Please do not send products back without receiving return authorization.
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4. Return Shipping Costs
- If the return is due to our mistake (wrong item, damaged item, or defective product), DIGITAL DREAMZ will bear the return shipping cost.
- If the return is due to a change of mind or any reason not caused by our error, the customer may be responsible for the return shipping charges unless otherwise stated.
We recommend using a trackable shipping service for returned items.
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5. Refund Process
Once we receive and inspect your returned item:
- We will notify you whether your refund has been approved or rejected.
- Approved refunds will be processed to your original payment method.
- Refunds are generally processed within [14 days] after the returned item has been inspected and approved.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
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6. Exchanges
We offer exchanges for eligible products if:
- The item is defective or damaged.
- You received the wrong product.
- A replacement is available in stock.
To request an exchange, please contact us at [moulyashree421@gmail.com] within [7 days] of delivery.
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7. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please notify us within [7 days] of delivery by emailing [moulyashree421@gmail.com].
Include:
- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue
After verification, we will arrange a replacement, exchange, or refund, as appropriate, at no additional cost to you.
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8. Cancellation Policy
- Orders may be cancelled before they are shipped.
- Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return if the product qualifies under this policy.
Refunds for cancelled orders will be processed using the original payment method.
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9. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account again.
2. Contact your payment provider or bank, as processing times may vary.
3. If you still have not received your refund after a reasonable period, contact us at [moulyashree421@gmail.com].
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10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Store Name: DIGITAL DREAMZ
Email: [moulyashree421@gmail.com]
Our team is committed to resolving your concerns promptly and ensuring a smooth shopping experience.